Thank you for taking the time to come and fill out this quick and simple customer survey.
About You
First Name:
Last Name:
Address 1:
Address 2:
City:
State:
Zip:
Email:
Verify Email:
Survey
For what reason(s) did you leave the Charter family? (please check all that apply)
I paid off my mortgage and didn't take out a new one.
I was not satisfied with Charter's service.
Another lender offered me a better interest rate.
Another lender offered me a wider range of loan options.
Another lender made the refinancing process more convenient or easier.
Another lender gave me a larger mortgage than Charter would.
Other, please specify:
Before leaving Charter, did you speak with a Charter loan officer about mortgage loan options?
Yes
No
What were your reasons for refinancing your home mortgage? (Please check all that apply)
I didn't refinance; I paid off my mortgage.
To get a better interest rate.
To change from an adjustable to a fixed rate mortgage.
To get a larger mortgage.
Other, please specify:
What type of mortgage did you get? (Please check all that apply)
I did not get a new mortgage.
30-year fixed rate
15-year fixed rate
Other fixed rate
3-1 ARM
5-1 ARM
100% of my home's value
Interest-only loan
Would you mind sharing with us the name of your new lender?
(Charter will not share this, or any of the confidential information that you share with us. We are asking these questions ONLY to help us learn how to serve you and others better.)
Please tell us how we can provide superior mortgage lending and servicing, so the next time you refinance or get a new mortgage, you'll want to choose Charter.